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Below you will find questions and answers to some questions that our customers frequently ask. If you have a question that isn’t answered below, simply contact us and we’re happy to help you find an answer!
Connect with your local distributor or contact us directly. After asking a few questions about your equipment and its operating conditions, we can provide you with a recommendation.
While cross reference guides provide a starting point in terms of viscosity and general composition, there are many factors that contribute to the proper selection of a lubricant. Determining the OEM recommendation is a first step, but what works for equipment in one environment may not perform as well in another. We recommend contacting us or connecting with a JAX distributor to determine the right solution.
Lubricating Oils: 5 years; Greases: 2-3 years. A product may still be suitable for use beyond the estimated shelf life. If in question, a product sample can be evaluated against the original product specifications to extend the shelf life of that container or batch.
Each product page has a link to the SDS sheets available for download. Should one not be available, fill out our contact form and one will be sent to you.
Product data sheets are not currently available on our site.
JAX products are typically sold directly through us or through one of our many strategically located distribution partners worldwide. Contact us if you are not currently connected with a JAX representative.
JAX customer service representatives can assist you with finding the distributor in your area. Contact us and we will provide you with more information.
Domestic orders are typically filled and shipped within 10 business days. Some stocked orders are shipped within 5 business days. Our warehouse will always try to get orders out the door more quickly if possible. For international orders, a representative can provide guidance on typical delivery times for your country or region.
Do you have technical questions not answered by our FAQ page? Our Knowledge Hub contains articles and resources that dive into many of the topics we often discuss with our customers. Take a look!
